Michael Duncan McArthur

A rare breed of UXer who understands all angles of his craft Read the passageClose the passage

from the larger business context to the nitty-gritty details. His broad experience has made him especially adept at solving large, complex design challenges that require design leadership and strong cross-disciplinary collaboration.

His leadership was critical to our success. Read the passageClose the passage

I had the pleasure of working with Michael on the Circulation platform which addressed the significant challenge of Non-Emergency Medical Transportation for patients. Michael was diligent in his efforts and did the heavy lifting of identifying all the UX requirements and designing an experience that was effective and robust.

Incredibly knowledgeable in user experience design and information architecture Read the passageClose the passage

I was fortunate to have Michael later come work with us at BNOTIONS. He was one of the first members of our at the time newly created product team and helped us refine the quality and process surrounding our user experience and IA capabilities.

He sees the cracks that great work can fall into Read the passageClose the passage

Michael is a rock solid design thinker that relishes the problem-solving moments in a project. […] That's why I always valued having Michael on my team. He sees the details.

Always open to alternative ideas and never gets fixated on a single solution Read the passageClose the passage

I have never met a person as detail oriented and process centric as Michael. He is an expert in shaping and maintaining the product cycle end-to-end. He is an amazing listener and he can control the spirit of the team when under stress and close to deadlines.

Solutions that the devs can get behind Read the passageClose the passage

While on the team I saw him take on the role of UX designer, business analyst, lead for marketing initiatives, liaison between the dev team and our clients. He excelled at all these roles.

Exactly the kind of leadership that enables teams to thrive Read the passageClose the passage

Michael's greatest strengths are his stakeholder management and project leadership. He consistently planned and executed complex initiatives involving large, cross-functional teams across the organization. […] As a design lead, Michael struck the right balance between providing clear direction and empowering his team.

He was able to ramp up quickly on his own accord and excel beyond my expectations Read the passageClose the passage

Not only did Michael patiently and calmly listen to my feedback, but he also quickly took the initiative to review the legacy application and incorporate my feedback into the latest specs so it was ready for the team the following day. Unbeknownst to me at the time, this was Michael's second day on the project […].

Michael is a relentless advocate of users, and a transformational product design leader.

He was instrumental in fleshing out UX and helping shape an early version of our platform.

Michael has a wide range of knowledge, and is a very strategic thinker.

Michael's interpersonal skills and his dedication to his responsibilities are exemplary.

Decisive and clear, but always flexible and friendly

From creative inception to post launch analysis, Michael consistently provides value at every step in the product development process.

I could always count on him to lead his team effectively and keep everything on track.

He designed the interaction and flow, but on a bigger scale helped define what the applications would be and it really made a big impact on my development process.

Michael is a rock star product designer who takes attention to all details of the product design cycle.

I never felt uncomfortable or unheard during these projects.